GENERAL TERMS AND CONDITIONS

 

GÜNZER ZOLTÁN, SOLE PROPRIETOR – ONLINE SHOP AND BOOKABLE SERVICES

 

Effective from: 15 November 2025

 

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1. SERVICE PROVIDER DETAILS

 

Business name: Günzer Zoltán, Sole Proprietor

Registered office: 6 Oportó Street, 7773 Villány, Hungary

Tax number: 43576306-2-22

Registration number: 5169085

Registration authority: Government Office

Email address: marketing@gunzer.com

Telephone number: +36 20 262 2522

Website: www.gunzer.com

Hosting provider: Wix.com Ltd., www.wix.com

 

Hereinafter referred to as the “Service Provider”.

 

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2. GENERAL PROVISIONS

3. These General Terms and Conditions govern the rights and obligations of the Service Provider and customers purchasing products or booking services through the website.

4. A customer may be either a consumer acting outside their trade, business or profession, or another purchaser using the website.

5. Placing an order or making a booking through the website constitutes the conclusion of a distance contract by electronic means.

6. The customer is responsible for providing the technical equipment and internet connection required to use the website.

7. Before submitting an order or booking, the customer must review and accept these General Terms and Conditions and the Privacy Policy.

8. The contract is not recorded separately in printed form by the Service Provider. The details of the order or booking are contained in the electronic confirmation sent to the customer.

9. The language of the contract is Hungarian. This English version is provided for information and convenience. In the event of any discrepancy or difference of interpretation, the Hungarian version shall prevail.

 

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3. PRODUCTS AND SERVICES AVAILABLE THROUGH THE WEBSITE

 

The website may offer:

 

• bottled wines and other products,

• gift vouchers,

• wine club memberships or related packages,

• wine tastings, vineyard tours and other bookable experiences,

• hospitality, table reservations and related services,

• optional extras associated with a booking.

 

The detailed description, price, availability and applicable conditions of each product or service are shown on the relevant product, service or booking page.

 

The Service Provider reserves the right to modify the available selection, provided that such modification does not affect orders or bookings already confirmed.

 

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4. ORDERING PRODUCTS

5. The customer selects the desired product and adds it to the shopping cart.

6. The website displays the selected products, the total purchase price and any applicable delivery charge.

7. The customer provides the information necessary to process the order, including their name, billing or delivery address, email address and telephone number.

8. The customer reviews the order details and accepts the applicable terms.

9. By clicking the button that submits the order and creates a payment obligation, the customer makes a binding offer to purchase the selected products.

10. The Service Provider sends an automatic electronic confirmation after the order has been submitted.

11. Receipt of an automatic acknowledgement does not necessarily mean that the order has been accepted. The contract is concluded when the Service Provider confirms that the order has been accepted or begins fulfilling it.

12. The customer must notify the Service Provider without delay if the confirmation contains incorrect information.

 

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5. BOOKING SERVICES

6. The customer selects the desired service, date, time, number of participants and any available optional extras.

7. Where the booking system allows the selection of a staff member, the customer may indicate a preferred staff member.

8. The selected staff member is a preference only unless the Service Provider expressly confirms otherwise.

9. The Service Provider may replace the selected staff member where necessary for operational, organisational, health-related or other reasonable reasons.

10. The booking becomes valid after successful online payment and electronic confirmation, unless the relevant service page expressly provides otherwise.

11. The customer is responsible for checking the booking date, time, location, number of participants and selected options before completing payment.

12. Any special request entered during booking is treated as a request and is not guaranteed unless expressly confirmed by the Service Provider.

 

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6. LANGUAGE OF HOSPITALITY AND BOOKABLE SERVICES

7. The official and generally available language of hospitality and bookable services provided at the Günzer Family Estate is Hungarian.

8. The Service Provider does not guarantee that a service, wine tasting, tour, hospitality experience or other booked programme will be available in English.

9. A staff member whose name is displayed with the designation “(ENG)” in the booking system is able to communicate in English.

10. Selecting a staff member marked “(ENG)” indicates the customer’s preference for an English-speaking staff member. It does not constitute a guarantee that the selected individual will personally provide the service.

11. The Service Provider may assign another staff member where required due to scheduling, illness, operational circumstances or another reasonable cause.

12. If the customer requires the service to be provided in English, they should contact the Service Provider before completing the booking to ask whether English-language service can reasonably be arranged for the selected date.

13. Unless the Service Provider expressly confirms English-language service in writing, the customer accepts that the service may be provided in Hungarian.

14. The inability to provide a service in English does not constitute defective performance where English-language service was not expressly confirmed in writing before the booking.

 

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7. PRICES

8. The prices shown on the website are gross prices and include value added tax where applicable.

9. Prices are displayed in Hungarian forints unless otherwise indicated.

10. The Service Provider reserves the right to change prices at any time.

11. The price applicable to an order or booking is the price displayed when the customer submits the order and completes payment.

12. In the event of an obvious pricing error, including a price of zero or a clearly unrealistic amount, the Service Provider is not required to fulfil the order at the incorrect price. The customer will be informed and may place a new order at the correct price.

13. Delivery charges and optional service extras are displayed separately where applicable.

 

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8. PAYMENT

9. Orders and bookings placed through the website can currently be paid for exclusively by online card payment.

10. Online card payments are processed through the payment service available on the Wix platform, including Wix Payments or Stripe, depending on the payment method offered at checkout.

11. Payment is made in Hungarian forints.

12. Cash on delivery and bank transfer are currently not available through the online checkout unless the website expressly states otherwise for a particular transaction.

13. The Service Provider does not receive or store the customer’s complete card details.

14. An order or booking is processed only after successful payment.

15. If payment is unsuccessful, interrupted or rejected, the order or booking may not be completed.

 

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9. DELIVERY OF PRODUCTS

10. Delivery of products ordered through the website is available exclusively to addresses within Hungary.

11. International delivery is currently not available.

12. Delivery is carried out by MPL.

13. The estimated delivery time is generally 2–4 working days.

14. Orders are processed and dispatched on working days. Parcels are not dispatched at weekends or on public holidays.

15. Delivery times are estimates and may be affected by courier workload, holidays, weather conditions, technical disruptions or inaccurate delivery information.

16. The applicable delivery charge is displayed in the shopping cart or at checkout.

17. The current standard delivery fee is HUF 2,000 per order.

18. Delivery is free for orders over HUF 25,000, subject to the conditions and calculation displayed at checkout.

19. Detailed delivery information is available in the separate Delivery Information published on the website.

 

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10. PERSONAL COLLECTION

11. Where offered at checkout, products may be collected in person from the Günzer Family Estate.

 

Collection address:

 

Günzer Family Estate

6 Oportó Street

7773 Villány

Hungary

 

2. Orders are generally available for collection from the first working day following the order date, unless the Service Provider provides different information.

3. The customer should bring the order confirmation or be prepared to provide the name and order number associated with the purchase.

4. The Service Provider may request proof of identity where reasonably necessary to verify entitlement to collect the order.

 

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11. DELIVERY AND ACCEPTANCE OF ALCOHOLIC PRODUCTS

12. Alcoholic products may only be purchased and received by persons who have reached the legal drinking age applicable in Hungary.

13. By placing an order for alcoholic products, the customer confirms that they are at least 18 years old.

14. The courier or the Service Provider may request proof of age upon delivery or personal collection.

15. Alcoholic products will not be handed over to a person under the age of 18.

16. If delivery cannot be completed because the recipient is unable to verify their age, the resulting additional costs may be charged to the customer where permitted by law.

 

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12. PACKAGING AND DAMAGED PARCELS

13. Wines are dispatched in secure packaging designed for transporting bottles.

14. The customer should inspect the exterior of the parcel upon delivery.

15. If visible damage is identified, the customer should ask the courier to record the damage and, where appropriate, refuse the parcel.

16. If damage is discovered after delivery, the customer should notify the Service Provider as soon as possible at:

 

be@gunzer.com

 

5. The notification should include the order number, customer name, contact details, a description of the damage and, where possible, photographs of the parcel and damaged product.

6. Reports concerning damaged products are handled individually and in accordance with the customer’s statutory rights.

 

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13. PERFORMANCE OF SERVICES

14. Services are provided at the location, date and time specified in the booking confirmation.

15. The customer must arrive at the stated location in sufficient time before the programme begins.

16. Late arrival may shorten the service if extending the programme would interfere with later bookings or operations.

17. The Service Provider is not required to extend a programme or provide a replacement service where the customer arrives late or fails to attend.

18. The customer must inform the Service Provider in advance about relevant allergies, dietary requirements, mobility limitations or other circumstances that may affect participation.

19. The Service Provider will make reasonable efforts to accommodate special requirements but cannot guarantee that every request can be fulfilled.

20. Participation in vineyard tours, outdoor programmes and similar activities may depend on weather, terrain and safety conditions.

21. The Service Provider may modify, postpone or cancel a programme where necessary for safety, weather, staffing, operational or other unavoidable reasons.

22. In such cases, the Service Provider will offer an appropriate alternative date, replacement service, voucher or refund, depending on the circumstances and applicable law.

 

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14. CANCELLATION OF SERVICES BY THE CUSTOMER

15. Cancellation and rescheduling conditions may vary depending on the selected service.

16. The applicable cancellation terms are displayed on the relevant service page, during booking or in the booking confirmation.

17. The customer must submit any cancellation or rescheduling request using the contact details provided by the Service Provider.

18. A cancellation is effective only when received by the Service Provider.

19. Where a service is scheduled for a specific date or period, the statutory 14-day right of withdrawal may not apply in accordance with the applicable rules governing leisure activities and services provided on a specified date.

20. Any refund, voucher, rescheduling option or cancellation charge will be determined in accordance with the conditions communicated for the selected service and applicable Hungarian law.

 

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15. RIGHT OF WITHDRAWAL FOR PRODUCTS

16. A consumer generally has the right to withdraw from a distance contract for the purchase of products without giving a reason within 14 days of receiving the product, subject to applicable statutory exceptions.

17. The consumer must communicate the decision to withdraw by an unequivocal statement sent to the Service Provider.

18. The consumer must return the product without undue delay and no later than 14 days after communicating the withdrawal.

19. The direct cost of returning the product is borne by the consumer unless the Service Provider agrees otherwise.

20. The consumer is liable only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

21. The right of withdrawal may not be exercised in cases excluded by applicable law, including where a sealed product has been opened and cannot be returned for health protection or hygiene reasons, where that statutory exception is applicable.

22. The mere fact that a product is an alcoholic beverage does not automatically exclude the statutory right of withdrawal. Any exclusion applies only where the conditions prescribed by law are met.

23. The Service Provider will refund eligible payments within the statutory period, using the same payment method as the original transaction unless otherwise agreed.

24. The Service Provider may withhold reimbursement until the returned product has been received or the consumer supplies evidence of having returned it, whichever occurs first.

 

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16. DEFECTIVE PERFORMANCE AND WARRANTY RIGHTS

17. Customers are entitled to statutory rights in the event of defective performance.

18. Depending on the circumstances and applicable law, the customer may request repair or replacement, a proportionate price reduction or termination of the contract.

19. For products manufactured by a third party, statutory product warranty rights may also apply.

20. A quality issue affecting a wine, including a confirmed cork-related defect, will be assessed individually.

21. The customer should retain the affected bottle, closure and purchase details until the Service Provider has reviewed the complaint.

22. Nothing in these Terms limits mandatory consumer rights.

 

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17. COMPLAINTS

 

Complaints may be submitted using the following contact details:

 

Email: marketing@gunzer.com

Telephone: +36 20 262 2522

Postal address: 6 Oportó Street, 7773 Villány, Hungary

 

1. Oral complaints will be investigated promptly where possible.

2. Written complaints will be answered in writing within 30 days of receipt.

3. If a complaint is rejected, the Service Provider will provide information about the available legal remedies where required by law.

4. Consumers may contact the competent conciliation body, including the Baranya County Conciliation Board, subject to the rules in force at the time the complaint is submitted.

5. The customer may also pursue a claim before the competent court.

 

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18. LIABILITY

19. The Service Provider is responsible for performing confirmed orders and bookings in accordance with these Terms and applicable law.

20. The Service Provider is not liable for interruptions or failures caused by circumstances beyond its reasonable control, including internet outages, payment service failures, courier disruption, severe weather or force majeure events.

21. Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

22. Customers participate in tastings and consume alcoholic beverages at their own discretion and are expected to consume alcohol responsibly.

23. The Service Provider may refuse to serve alcohol to an intoxicated person or where serving alcohol would be unlawful or unsafe.

 

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19. INTELLECTUAL PROPERTY

20. Unless otherwise indicated, the images, texts, graphics, logos, videos and other materials displayed on the website are owned by or licensed to the Service Provider.

21. Such materials may not be copied, reproduced, distributed, published or commercially used without prior written permission.

22. Use of the website does not transfer any intellectual property rights to the customer.

 

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20. DATA PROTECTION

21. The Service Provider processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation and Hungarian data protection law.

22. Information about the purposes, legal bases, duration and conditions of data processing is provided in the Privacy Policy published on the website.

23. Payment-related data may also be processed by the payment service provider according to its own privacy terms.

 

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21. AMENDMENT OF THESE TERMS

22. The Service Provider may amend these General Terms and Conditions.

23. Amendments take effect when published on the website, unless a later date is specified.

24. Amendments do not affect orders or bookings concluded before the amended Terms entered into force, unless required by law or expressly agreed with the customer.

 

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22. GOVERNING LAW

23. These General Terms and Conditions are governed by Hungarian law.

24. Mandatory consumer protection rules applicable to the customer remain unaffected.

25. Matters not regulated by these Terms are governed by the applicable Hungarian and European Union legislation.

26. If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in effect.

27. The Hungarian-language version is the authoritative version. This English translation is provided for information only.